Faxback NET SatisFAXtion 8.7 (Including R3) - Manual Manuel d'utilisateur

NET SatisFAXtionTM 8.7 ManualCarrier EditionEnterprise EditionSmall Business EditionCopyright © 2012 FaxBack, Inc. All rights reserved. Version 2012-0

1 – Introduction NET SatisFAXtion 8.7 Manual10will handle routing, monitoring port activity, adding/changing/deleting users and groups, reporting, e

2 – Server Administration NET SatisFAXtion 8.7 Manual100 2.8.1 User Billing CodesUser billing codes are labels of up to 15 characters, assigned to

2 – Server Administration NET SatisFAXtion 8.7 Manual101Once logged in, you can view and edit existing billing codes and create new ones.The Billing

2 – Server Administration NET SatisFAXtion 8.7 Manual102 2.8.2.1 Using the Custom Billing CodeWhen sending a fax using the FaxOut Client Suite, the

2 – Server Administration NET SatisFAXtion 8.7 Manual103 2.9 Email IntegrationLicensing: This feature requires the EmailGateway feature (either NAT

2 – Server Administration NET SatisFAXtion 8.7 Manual104 2.9.1.3.1 Create a POP3 MailboxContact your ISP or mail hosting service, or use the interf

2 – Server Administration NET SatisFAXtion 8.7 Manual105good choice would be your company’s normal email domain with a “fax.” in front of it. For in

2 – Server Administration NET SatisFAXtion 8.7 Manual106Click Next to start the installation.Next, choose a destination folder. The default folder i

2 – Server Administration NET SatisFAXtion 8.7 Manual107 2.9.3.2 Configuring the Email GatewayThe Email Gateway is configured through a wizard foun

2 – Server Administration NET SatisFAXtion 8.7 Manual108 2.9.3.2.2 OptionsService administration port: This is the HTTP port for administering the

2 – Server Administration NET SatisFAXtion 8.7 Manual109 2.9.3.2.4 POP3 SettingsHere you configure your POP3 mailbox settings. These settings you s

1 – Introduction NET SatisFAXtion 8.7 Manual11• Lotus Notes: Send, receive, manage and track faxes right from Lotus Notes.• SMTP/POP3 Internet Mail

2 – Server Administration NET SatisFAXtion 8.7 Manual110Drop Directory: The directory the SMTP Server will place inbound emails.Default Domain Name:

2 – Server Administration NET SatisFAXtion 8.7 Manual111AutoEnrollAutomatically add users as needed for send fax requests: When an email is received

2 – Server Administration NET SatisFAXtion 8.7 Manual112is hosted at an ISP, it usually does require authentication. If your mail serv-er is on site

2 – Server Administration NET SatisFAXtion 8.7 Manual113 2.9.4 SMTP RoutingIn order to deliver email from your users to the Email Gateway, configur

2 – Server Administration NET SatisFAXtion 8.7 Manual114 2.9.4.2 Exchange 2007 and Exchange 2010 RoutingIf your organization uses Exchange as their

2 – Server Administration NET SatisFAXtion 8.7 Manual115Click Next.Now add the Address Space that this connector will handle. This will be the Fax S

2 – Server Administration NET SatisFAXtion 8.7 Manual116Click Next.Do not enable any authentication.

2 – Server Administration NET SatisFAXtion 8.7 Manual117Click Next.Now the wizard will associate this connector with a Hub Transport server. En-ter

2 – Server Administration NET SatisFAXtion 8.7 Manual118You are finished. Click New.Advanced ConfigurationYou may also create the Send Connector wit

2 – Server Administration NET SatisFAXtion 8.7 Manual119Enter the name of this Remote Domain entry. It is recommended to name the connector the same

1 – Introduction NET SatisFAXtion 8.7 Manual12 1.6.4 Custom Professional Programming ServicesProfessional services for customized fax features/func

2 – Server Administration NET SatisFAXtion 8.7 Manual120Once it is created, right-click on it and select Properties. On the general tab for Out-of-o

2 – Server Administration NET SatisFAXtion 8.7 Manual121Click OK. 2.9.4.2.3 Allow TNEFIn order for the Client Suite’s Fax Options tab to reach the

2 – Server Administration NET SatisFAXtion 8.7 Manual122 2.9.4.2.4 Enable Message RelayingThis will allow your fax server to relay mail to non-doma

2 – Server Administration NET SatisFAXtion 8.7 Manual123Click Next.Change the Local Network settings if needed for your environment. Otherwise, cont

2 – Server Administration NET SatisFAXtion 8.7 Manual124Click Next.Remove the default 0.0.0.0–255.255.255.255 remote IP addresses. Instead, add the

2 – Server Administration NET SatisFAXtion 8.7 Manual125Click New.Click Finish.Find the Receive Connector you just created. Right-click on it and se

2 – Server Administration NET SatisFAXtion 8.7 Manual126Click OK.Advanced ConfigurationYou may also create the Receive Connector with the following

2 – Server Administration NET SatisFAXtion 8.7 Manual127 2.9.5 Email AddressingNote that the FaxOut Client Suite adds buttons to Outlook that creat

2 – Server Administration NET SatisFAXtion 8.7 Manual128^BILLING=<code> Enters a billing code into the Custom Billing Code field of the log da

2 – Server Administration NET SatisFAXtion 8.7 Manual129Fax.ndn.eml: Sent fax notification message where one or more recipients were unsuccessful.Fa

1 – Introduction NET SatisFAXtion 8.7 Manual13• Expedited 24×7 support, 365 days a year including holidays.• After business hours and holidays recei

2 – Server Administration NET SatisFAXtion 8.7 Manual130submit_timetime_date_stamptotal_fax_pagesuser_billing_codeuser_namev21_frame_error_count 2.9

2 – Server Administration NET SatisFAXtion 8.7 Manual131ther be the full email address or just the part left of the @-sign, depending on the mail se

2 – Server Administration NET SatisFAXtion 8.7 Manual132route the fax, and that the user it is routed to has the correct email address as its Routin

2 – Server Administration NET SatisFAXtion 8.7 Manual133Load Connector API module: Enables or disables loading the API module with the fax server.Or

2 – Server Administration NET SatisFAXtion 8.7 Manual134server’s port count. This provides good throughput while not excessively delay-ing other fax

2 – Server Administration NET SatisFAXtion 8.7 Manual135 2.10.3.4 Add New DLL to the Server Load ListIn order for the server to load the new instan

2 – Server Administration NET SatisFAXtion 8.7 Manual136 2.11.1 XeroxSupported Xerox Devices: Xerox WorkCenter Pro and Document Center models that

2 – Server Administration NET SatisFAXtion 8.7 Manual137Select the source for the “From” Name: The “from” name can either be al-ways set to the defa

2 – Server Administration NET SatisFAXtion 8.7 Manual138With user name from the fax job: NET SatisFAXtion will attempt to find the user’s email addr

2 – Server Administration NET SatisFAXtion 8.7 Manual139Default “From” Name: The text to use for the “from” name.Select the source for the “From” Na

1 – Introduction NET SatisFAXtion 8.7 Manual14API: Enables use of any of FaxBack’s Application Programming Interface, used for custom software integ

2 – Server Administration NET SatisFAXtion 8.7 Manual140With user name from the fax job: NET SatisFAXtion will attempt to find the user’s email addr

2 – Server Administration NET SatisFAXtion 8.7 Manual141Restart NET SatisFAXtion after making changes to the registry. 2.12.1.4 Brooktrout TR1034 (

2 – Server Administration NET SatisFAXtion 8.7 Manual142Restart NET SatisFAXtion after making changes to the registry.Debug is written to the file i

3 – Clients NET SatisFAXtion 8.7 Manual143 3 Clients 3.1 Client Protocols 3.1.1 CASNormally, a CAS client will use UDP broadcast to locate the f

3 – Clients NET SatisFAXtion 8.7 Manual144 3.1.2.1 Requirements 3.1.2.1.1 DNS Resolution of Server NameThe client installer MSIs are pre-populated

3 – Clients NET SatisFAXtion 8.7 Manual145Place the MSIs somewhere your users can access them. Do not replace the originals on the fax server since

3 – Clients NET SatisFAXtion 8.7 Manual146 3.2 FaxOut Client Suite The FaxOut Client Suite is a collection of tools that are the most useful to use

3 – Clients NET SatisFAXtion 8.7 Manual147the Launchpad in the default web browser. Navigate to User Tools Client⇨ Suite. There you will find a D

3 – Clients NET SatisFAXtion 8.7 Manual148Setup is ready to install the FaxOut Client Suite.Click Next.On Vista and newer, you may see a User Accoun

3 – Clients NET SatisFAXtion 8.7 Manual149Setup will now install the FaxOut Client Suite files.Once the files are installed, the Popup Notifier Conf

1 – Introduction NET SatisFAXtion 8.7 Manual15 1.11.1.2 AudioCodes TrunkPack seriesAudioCodes TrunkPack 260: 1, 2, 4 and 8-span T1/PRI. Internal fu

3 – Clients NET SatisFAXtion 8.7 Manual150The Popup Notifier Configuration needs to know if you already have a NET Sat-isFAXtion fax user account al

3 – Clients NET SatisFAXtion 8.7 Manual151Fax Server Administrators: Note you can turn off Autoenroll on the fax serv-er to prevent users from being

3 – Clients NET SatisFAXtion 8.7 Manual152When your fax user account is ready, you will see your assigned user name, as well as the email address th

3 – Clients NET SatisFAXtion 8.7 Manual153Enter your user name in the Fax user field, or enter your email address. Also enter your password, if any.

3 – Clients NET SatisFAXtion 8.7 Manual154Once the document has printed, the FaxOut print controller will open with a preview of your document displ

3 – Clients NET SatisFAXtion 8.7 Manual155Type in a message (this will go on the cover sheet), and click send.When the email reaches the fax server

3 – Clients NET SatisFAXtion 8.7 Manual156 3.2.5 Office IntegrationA Print to Fax button is provided on the Add-Ins tab of each Microsoft Office ap

3 – Clients NET SatisFAXtion 8.7 Manual157Fax preview can be disabled by unchecking the Pre-view your outbound faxes... box, but doing so will not s

3 – Clients NET SatisFAXtion 8.7 Manual158Normally, the selected cover sheet template will be sent when the email has any text in the message body,

3 – Clients NET SatisFAXtion 8.7 Manual159 3.2.9 Scheduling FaxesOnce you have prepared an outbound fax, change to the Fax Options tab. Here you wi

1 – Introduction NET SatisFAXtion 8.7 Manual16TruFax 200: uPCI 2-port loop start fax board, uPCI card 1.11.3.2 Brooktrout TR114 Series Analog Fax B

3 – Clients NET SatisFAXtion 8.7 Manual160 3.2.10 Forwarding Received Faxes to A Fax NumberTo forward a received fax to a fax number, select the fa

3 – Clients NET SatisFAXtion 8.7 Manual161 3.2.12 Using Billing Codes to Track FaxesOnce you have prepared an outbound fax, change to the Fax Optio

3 – Clients NET SatisFAXtion 8.7 Manual162Billing Code: Billing code to log for this fax.Company: Recipient’s company name for cover page.Fax Number

3 – Clients NET SatisFAXtion 8.7 Manual163 3.3 Connector for Microsoft FaxThe Connector for Microsoft Fax allows you to use the popular Microsoft F

3 – Clients NET SatisFAXtion 8.7 Manual164 3.4 Administration ProgramThe NET SatisFAXtion Administration program allows the system adminis-trator t

3 – Clients NET SatisFAXtion 8.7 Manual165

3 – Clients NET SatisFAXtion 8.7 Manual166Icon Reference Errors and Warnings Scheduled Queue Active Queue Outbox Inbox Users Administration Activity

4 – AppendicesNET SatisFAXtion 8.7 Manual167 4 Appendices 4.1 Error Code Reference 4.1.1 4228–4323: Document ConversionAll of these errors are er

4 – AppendicesNET SatisFAXtion 8.7 Manual168namic Data Exchange (DDE) transaction, or an application initialized as APPCMD_CLIENTONLY has attempted

4 – AppendicesNET SatisFAXtion 8.7 Manual1691087 No modem response:   The modem did not respond to any commands. Check cabling or if this is a PCI c

1 – Introduction NET SatisFAXtion 8.7 Manual17Diva Server PRI/E1/T1-8: 8-port v.34 Fax board with on-board T1/PRI inter-face, full length uPCI card

4 – AppendicesNET SatisFAXtion 8.7 Manual170This usually indicates the answering side was not a fax machine. Error type: NO_ANSWER.1115 No Answer, r

4 – AppendicesNET SatisFAXtion 8.7 Manual171where a user does not want to send a fax slower than 12000 baud, but the modem only supports 9600 baud a

4 – AppendicesNET SatisFAXtion 8.7 Manual172 4.1.3 1281–1626: Class 2 Driver1281 No Answer:   Ring detect without successful handshake. Error type:

4 – AppendicesNET SatisFAXtion 8.7 Manual1731350 Unspecified receive phase B error. Error type:  NON_RETRYABLE.1351 Response received error in rece

4 – AppendicesNET SatisFAXtion 8.7 Manual1741621 No dial tone:  By default, the modem will listen for dial tone before try-ing to place an outbound

4 – AppendicesNET SatisFAXtion 8.7 Manual17527977 Timeout waiting for invite final response:   Call was not answered in the configured time period.

4 – AppendicesNET SatisFAXtion 8.7 Manual176not receive the MCF and attempted to resend it twice more. After the third fail-ure to respond, IPFax te

4 – AppendicesNET SatisFAXtion 8.7 Manual17728002 The sender specified a modulation that is not supported:   The DCS has an invalid baud rate/modula

4 – AppendicesNET SatisFAXtion 8.7 Manual17828018 Error registering with Windows Sockets Kernel. Error type:  NON_RETRYABLE.28019 Error capturing W

4 – AppendicesNET SatisFAXtion 8.7 Manual179 4.1.8 28439: SIP 400 MessagesThese are error codes returned by the media gateway or fax service. The s

2 – Server Administration NET SatisFAXtion 8.7 Manual18 2 Server Administration 2.1 How Faxes Flow Through the System 2.1.1 QueuesThere are fou

4 – AppendicesNET SatisFAXtion 8.7 Manual18028502 486 Busy here:   The gateway rejected the initial INVITE with a generic “486 Busy here,” and did n

4 – AppendicesNET SatisFAXtion 8.7 Manual181 4.1.11 29185–29311: Q.850 Cause CodesThese are error codes returned by the ISDN PRI circuit. For more

4 – AppendicesNET SatisFAXtion 8.7 Manual182ready established to that user for similar calls (e.g. packet-mode X.25 virtual calls). Error type: NON_

4 – AppendicesNET SatisFAXtion 8.7 Manual18329205 Cause 21, Call rejected:  Q.850 description: This cause indicates that the equipment sending this

4 – AppendicesNET SatisFAXtion 8.7 Manual184Q.850 description: This cause indicates that the called party cannot be reached because the called party

4 – AppendicesNET SatisFAXtion 8.7 Manual18529224 Cause 40, Permanent frame mode connection operational:  Q.850 description: This cause is included

4 – AppendicesNET SatisFAXtion 8.7 Manual18629239 Cause 55, Incoming calls barred within CUG:  Q.850 description: This cause indicates that althoug

4 – AppendicesNET SatisFAXtion 8.7 Manual187 4.1.11.5 Invalid Message Class29265 Cause 81, Invalid call reference value:  Q.850 description: This

4 – AppendicesNET SatisFAXtion 8.7 Manual188ceived which is of an incorrect format as defined in Annex C/Q.931. Error type: NON_RETRYABLE.29279 Caus

4 – AppendicesNET SatisFAXtion 8.7 Manual18929287 Cause 103, Parameter non-existent or not implemented – passed  on: Q.850 description: This cause

2 – Server Administration NET SatisFAXtion 8.7 Manual19 2.2 Fax DevicesThe term “fax device” is used to refer to the means by which the NET SatisFA

4 – AppendicesNET SatisFAXtion 8.7 Manual19030006 Account receive time has expired:  Prepaid account no longer has time remaining. Contact provider

4 – AppendicesNET SatisFAXtion 8.7 Manual19130213 No FTT or CFR received after 3 DCS/training sequences:   The call connected and T.38 communication

4 – AppendicesNET SatisFAXtion 8.7 Manual19230223 Invalid response after   ECM block: After receiving an ECM block, the expected signals are PPS, CT

4 – AppendicesNET SatisFAXtion 8.7 Manual193tones detected on the remote side or because the gateway does not support T.38. Error type: RETRYABLE.30

4 – AppendicesNET SatisFAXtion 8.7 Manual19430254 Error creating MD5 hash for Digest authorization. Error type:  NON_RETRYABLE.30256 Unable to star

4 – AppendicesNET SatisFAXtion 8.7 Manual195 4.2 Registry Configuration ReferenceNote on boolean values: Booleans can be represented in the registr

4 – AppendicesNET SatisFAXtion 8.7 Manual196completed_remain_active_secondsconvert_receive_input_buffer_size [dword]: Size of input buffer used by i

4 – AppendicesNET SatisFAXtion 8.7 Manual197dont_delete_zero_page_faxes [boolean]: By default the fax server disre-gards non-fax calls: if there are

4 – AppendicesNET SatisFAXtion 8.7 Manual198SOLE and the debug_show_file_path is specified in the registry, then you can get both CONSOLE and FILE d

4 – AppendicesNET SatisFAXtion 8.7 Manual199pages will have headers. If true, all the pages will have no header. Default: false.pause_before_send [d

– NET SatisFAXtion 8.7 Manual2Table of Contents 1 Introduction 6 1.1 About This Guide...6 1.2 Additio

2 – Server Administration NET SatisFAXtion 8.7 Manual20

4 – AppendicesNET SatisFAXtion 8.7 Manual200%4!u! day%5!u! year%6!u! hour (for 24 hour format i.e. 0–23)%7!u! minutes%8!s! short month name string%9

4 – AppendicesNET SatisFAXtion 8.7 Manual201ceives, when a device set to only send is available. This is a device specific set-ting, but you can set

4 – AppendicesNET SatisFAXtion 8.7 Manual202fax_driver_name [string]: Device name that will override the key name that is used for the fax device na

4 – AppendicesNET SatisFAXtion 8.7 Manual203receive_v34_image_modulation_timeout_msecs [dword 0–65535]: How long to wait without receiving any image

4 – AppendicesNET SatisFAXtion 8.7 Manual204close_string_timeout_msecs [dword 0–65535]: How long to wait for re-sponse after sending users close str

4 – AppendicesNET SatisFAXtion 8.7 Manual205dtmf_terminate_digit [string]: The received DTMF digit that causes the driver to terminate DTMF digit co

4 – AppendicesNET SatisFAXtion 8.7 Manual206send_image_modulation_timeout_msecs [dword 0–4294967295]: This is how long to wait after sending a block

4 – AppendicesNET SatisFAXtion 8.7 Manual207rings_before_answer [dword 0–255]: Number of rings before modem ac-cepts call. Default: 1.ser_device_nam

4 – AppendicesNET SatisFAXtion 8.7 Manual208cific setting, but you can set the default for all devices by specifying this under the global icanfax s

4 – AppendicesNET SatisFAXtion 8.7 Manual209allowed_send_transfer_types [string]: These settings control the type of fax and file transfers that the

2 – Server Administration NET SatisFAXtion 8.7 Manual21Select a port, and you can enable and disable send and receive capabilities using the Allow p

4 – AppendicesNET SatisFAXtion 8.7 Manual210the receive) and the modem's OK response. For such a modem, setting this time-out can speed the CAN

4 – AppendicesNET SatisFAXtion 8.7 Manual211the driver when either the 6 second interdigit DTMF timeout occurs or the dtmf_terminate_digits is recei

4 – AppendicesNET SatisFAXtion 8.7 Manual212ceive the post page response during this period. When the driver receives this OK it will send the +FDT

4 – AppendicesNET SatisFAXtion 8.7 Manual213at the end of image data. By having this timeout short enough, the driver will abort the image receive i

4 – AppendicesNET SatisFAXtion 8.7 Manual214that it supports, but are unreliable in your environment or are undesirable for some other reason. On tr

4 – AppendicesNET SatisFAXtion 8.7 Manual215show_ring0_buffer_size [dword 0–4294967295 ]: How big of buffer for the page locked debug buffer that ri

4 – AppendicesNET SatisFAXtion 8.7 Manual216allowed_send_transfer_types [string]: These settings control the type of fax and file transfers that the

4 – AppendicesNET SatisFAXtion 8.7 Manual217compressed_font [string]: Font used for compressed text document conver-sion. Default: {ProgramPath}\Fon

4 – AppendicesNET SatisFAXtion 8.7 Manual218allowed_receive/send_transfer_type setting must include ECM. Format: Comma separated list of the followi

4 – AppendicesNET SatisFAXtion 8.7 Manual219carrier_wait [dword 0–255]: Seconds the driver to wait in the “dialing” or “an-swering” states for a car

2 – Server Administration NET SatisFAXtion 8.7 Manual22 2.2.1.2 CSID and TSIDCalled Subscriber Identifier (CSID) and Transmit Subscriber Identifier

4 – AppendicesNET SatisFAXtion 8.7 Manual220FILEFAX_DEVICESERIAL_CAPTURETCPdial_prefix [string(20)]: Data to be prepended to dial strings, typically

4 – AppendicesNET SatisFAXtion 8.7 Manual221sip_from_domain [string]: Overrides the domain part of the From header.sip_port_number [dword 1–65535]:

4 – AppendicesNET SatisFAXtion 8.7 Manual222USE_TO_AS_DNIS – Uses the SIP “To:” header as DID instead of the request URI.T38_ORIGINATE_REINVITE – On

4 – AppendicesNET SatisFAXtion 8.7 Manual223t38_qos_delay_variation [string]: DelayVariation of sending T.38 RSVP FlowSpec. Default: QOS_NOT_SPECIFI

4 – AppendicesNET SatisFAXtion 8.7 Manual224 4.2.1.6 DotFax Pluginrings_before_answer [dword 0–255]: Number of rings before modem ac-cepts call. De

4 – AppendicesNET SatisFAXtion 8.7 Manual225in the file not being deleted, e.g., when the number of pages in an image change.Client [string]: Undocu

4 – AppendicesNET SatisFAXtion 8.7 Manual226UserName [string]: 4.2.1.10.2 NetworkNetworkPassword [binary]: Undocumented.Password [string]: Undocum

4 – AppendicesNET SatisFAXtion 8.7 Manual227CgiToCasMultipartResponse: Undocumented.LANA_NUM: Undocumented.LogPath [string]: Log debug CAS20 communi

4 – AppendicesNET SatisFAXtion 8.7 Manual228ConvertUTF8ToRTF: Undocumented.CoverExtension: Undocumented.DefaultFaxPrefix: Undocumented.DefaultTempla

4 – AppendicesNET SatisFAXtion 8.7 Manual229PerUserTSID: Undocumented.PortableExtensions [string]: File extension to use for “portable” documents. F

2 – Server Administration NET SatisFAXtion 8.7 Manual23 2.2.1.3 Fax SpeedFax speed is controlled by three things: the maximum speed the sender sup-

4 – AppendicesNET SatisFAXtion 8.7 Manual230 4.2.1.13 CASPostautoforward_address [string]autoforward_if_contains [string]autoprint_ntf [boolean]cha

4 – AppendicesNET SatisFAXtion 8.7 Manual231receive_fax_format [dword]return_fax_dn_contentsreturn_fax_ndn_contentsseconds_between_stopped_exchanges

4 – AppendicesNET SatisFAXtion 8.7 Manual232DOTFAX_PLUGINInstalled: Undocumented. 4.2.1.17 LoggerDbgOn: Undocumented.DbgFile: Undocumented. 4.2.1.1

4 – AppendicesNET SatisFAXtion 8.7 Manual233DbgFile: Undocumented.Server<n> [string]: Undocumented.QueryNum: Undocumented. 4.2.1.20 NF_SetupC

4 – AppendicesNET SatisFAXtion 8.7 Manual234PrintDialogTriggers: Undocumented. 4.2.1.24 ReportClient 4.2.1.24.1 ParametersClientName: Undocumented

4 – AppendicesNET SatisFAXtion 8.7 Manual235Delete_Temp_Files: Undocumented.Extract_RTF_From_TNEF: Undocumented.Fax_Files_Path: Undocumented.Fax_Hea

4 – AppendicesNET SatisFAXtion 8.7 Manual236 4.2.1.29 WLoaderContains the modules to load. Synchronized with NETSatisFAXtion.xml.

4 – AppendicesNET SatisFAXtion 8.7 Manual237 4.3 Glossary1D: A synonym for the MH algorithm.2D: A synonym for the MR algorithm.CSID Called Subscrib

4 – AppendicesNET SatisFAXtion 8.7 Manual238IndexCCSID...21, 41, 42, 45, 48, 53, 102, 237, 239, 240, 269, 271, 277DDomain Controller...

2 – Server Administration NET SatisFAXtion 8.7 Manual24Voice over IP (VoIP) is a general term for placing telephone calls over data net-works. The N

2 – Server Administration NET SatisFAXtion 8.7 Manual25 2.2.2.2.1 New AudioCodes MediaPack MP114 or MP118 GatewayRun Re-Detect Fax Devices from the

2 – Server Administration NET SatisFAXtion 8.7 Manual26Please note that the media gateway must support SIP and T.38 protocols, and must initiate T.3

2 – Server Administration NET SatisFAXtion 8.7 Manual27This will set the registry key [HKLM\Software\FaxBack\IP_FAX] local_ip_address which indicate

2 – Server Administration NET SatisFAXtion 8.7 Manual28Please see the NET SatisFAXtion 8.7 Brooktrout Hardware Installation Guide online at http://w

2 – Server Administration NET SatisFAXtion 8.7 Manual29 2.3 Services and Monitoring 2.3.1 Service Account PermissionsSome services need to run as

– NET SatisFAXtion 8.7 Manual3 2.4.5.3 Deleting a User...35 2.4.6 Creating, Modifying and Dele

2 – Server Administration NET SatisFAXtion 8.7 Manual30ured for the service account and visible in the account’s Printers and Faxes folder. 2.3.2 N

2 – Server Administration NET SatisFAXtion 8.7 Manual31You will be prompted to unload the fax server. Click the OK button. The fax server will now u

2 – Server Administration NET SatisFAXtion 8.7 Manual32Finally you can start or stop the service from the Services control panel, though this method

2 – Server Administration NET SatisFAXtion 8.7 Manual33 2.4 Managing Users and GroupsThe primary means of managing users is through the Administrat

2 – Server Administration NET SatisFAXtion 8.7 Manual34Enable Autoforwarding: Enable/disable autoforwarding.Autoforward to: The user to forward all

2 – Server Administration NET SatisFAXtion 8.7 Manual35 2.4.4 Built In Users and GroupsSupervisor: The default Supervisor level user. This user doe

2 – Server Administration NET SatisFAXtion 8.7 Manual36 2.4.5.1 Creating a UserFrom the User Administration section, click on the User Add User⇨

2 – Server Administration NET SatisFAXtion 8.7 Manual37 2.4.6.3 Deleting a GroupA group can be deleted by right-clicking the group name and clickin

2 – Server Administration NET SatisFAXtion 8.7 Manual38User Management section, select Reject attempts to send faxes if a fax user account does not

2 – Server Administration NET SatisFAXtion 8.7 Manual39If the user running the Administration program is a domain administrator, select the first op

– NET SatisFAXtion 8.7 Manual4 2.7.2 Basic Reporting...94 2.7.3 Usage Graphs...

2 – Server Administration NET SatisFAXtion 8.7 Manual40Use this to navigate to the correct OU. When you have found the OU needed, simply close the w

2 – Server Administration NET SatisFAXtion 8.7 Manual41Click Next.The import wizard is now ready to import your users. Click Finish.The import wizar

2 – Server Administration NET SatisFAXtion 8.7 Manual42 2.4.8.2 Excel SpreadsheetUsing the User List Import/Export utility it is possible to import

2 – Server Administration NET SatisFAXtion 8.7 Manual43PB_FIRST_NAMEPB_MIDDLE_NAMEPB_LAST_NAMEEach row after the first will define a user. The colum

2 – Server Administration NET SatisFAXtion 8.7 Manual44USER_MESSAGE_PREVIEW : Corresponds to the “Allow this e-mail user to preview faxes before the

2 – Server Administration NET SatisFAXtion 8.7 Manual45Only Supervisor or Routers level users are allowed to use the User List Import & Export p

2 – Server Administration NET SatisFAXtion 8.7 Manual46<PB_FIRST_NAME /> <PB_MIDDLE_NAME /> <PB_LAST_NAME /> <Groups>Supervi

2 – Server Administration NET SatisFAXtion 8.7 Manual47RR_ALL_TO_USER: When round-robin routing is enabled, also send an addi-tional copy to this us

2 – Server Administration NET SatisFAXtion 8.7 Manual48Only Supervisor or Routers level users are allowed to use the User List Import & Export p

2 – Server Administration NET SatisFAXtion 8.7 Manual49[HKEY_LOCAL_MACHINE\SOFTWARE\FaxBack\ICANFax]"validation_dll"="c:\program file

– NET SatisFAXtion 8.7 Manual5 3.2.4.4 Office Addin...154 3.2.5 Office Integration...

2 – Server Administration NET SatisFAXtion 8.7 Manual50To enable this variable, the following registry change must be made:[HKEY_LOCAL_MACHINE\SOFTW

2 – Server Administration NET SatisFAXtion 8.7 Manual51 2.5 Inbound FaxesWhen the fax server receives a fax, it stores it in the Inbox (Receive Que

2 – Server Administration NET SatisFAXtion 8.7 Manual52 2.5.1.2 Line RoutingNote that line routing is only possible using Brooktrout analog boards,

2 – Server Administration NET SatisFAXtion 8.7 Manual53exact four digits. If you are getting ten digits from a PRI, enter those exact ten digits.Whe

2 – Server Administration NET SatisFAXtion 8.7 Manual54 2.5.1.4 CSID RoutingProne to failure.Disabled by default. To enable:[HKLM\Software\FaxBack\

2 – Server Administration NET SatisFAXtion 8.7 Manual55Port 1: 1000Port 2: 1001Port 3: 1002Port 4: 1003Port 5: 1004Port 6: 1005Port 7: 1006Port 8: 1

2 – Server Administration NET SatisFAXtion 8.7 Manual56 2.5.1.8 Enabling DTMF CollectionEach type of fax device has its own method for enabling DTM

2 – Server Administration NET SatisFAXtion 8.7 Manual57 2.5.1.8.4 Mainpine Rockforce / IQ ExpressUse the DTMF Setup utility to enable DTMF collecti

2 – Server Administration NET SatisFAXtion 8.7 Manual58To assign a DID to a user, run the Administration program and log in. Go to the User Administ

2 – Server Administration NET SatisFAXtion 8.7 Manual59 2.5.2.2.1 Round Robin RoutingRound robin routing enables inbound faxes to be distributed am

1 – Introduction NET SatisFAXtion 8.7 Manual6 1 Introduction Congratulations on your purchase of NET SatisFAXtion from FaxBack, Inc. Many years of

2 – Server Administration NET SatisFAXtion 8.7 Manual60The email gateway will pick up the fax, then send it as an email to the config-ured mail serv

2 – Server Administration NET SatisFAXtion 8.7 Manual61fax server and retrieves the faxes. Note that old unclaimed faxes will not be aged out, they

2 – Server Administration NET SatisFAXtion 8.7 Manual62 2.5.4.1 Configuring ExportThe Fax Export module is configured from the Start Programs N

2 – Server Administration NET SatisFAXtion 8.7 Manual63Microsoft Fax, etc). This will prevent the exported faxes from accumulating in the queue. Ess

2 – Server Administration NET SatisFAXtion 8.7 Manual64message_typensf1nsf2number_of_errorsoriginal_user_namepage_countpages_transferredport_usedrec

2 – Server Administration NET SatisFAXtion 8.7 Manual65y – two-digit yearyy – two-digit year (zero padded)yyy – three digit year (zero padded)yyyy –

2 – Server Administration NET SatisFAXtion 8.7 Manual66 2.5.4.5.1.1 Disable Legacy ExportUnload the NET SatisFAXtion server and email gateway, if a

2 – Server Administration NET SatisFAXtion 8.7 Manual67The Settings tab configures whether Autoprint prints inbound faxes, outbound faxes or both. A

2 – Server Administration NET SatisFAXtion 8.7 Manual68To configure global Autoprint, run the Administration program and log in. Click on the View

2 – Server Administration NET SatisFAXtion 8.7 Manual69 2.5.5.3 Autoprint everything that comes in on a lineCreate a group and add a user to it. On

1 – Introduction NET SatisFAXtion 8.7 Manual7Note: Windows 2000 and Windows Vista are not supported operating systems for the NET SatisFAXtion serve

2 – Server Administration NET SatisFAXtion 8.7 Manual70 2.6 Outbound Faxes 2.6.1 Errors and RetriesWhen NET SatisFAXtion tries to send a fax and g

2 – Server Administration NET SatisFAXtion 8.7 Manual71 2.6.1.2 Intelligent Retry“Intelligent Retry” is a method that resumes a partially successfu

2 – Server Administration NET SatisFAXtion 8.7 Manual72The exact error codes that are retried are driver-specific. See the appropriate section in 4.

2 – Server Administration NET SatisFAXtion 8.7 Manual73There are three common dialing rule configurations that have step-by-step guides in this manu

2 – Server Administration NET SatisFAXtion 8.7 Manual74 2.6.3.1 Starting the Validation EditorThere are two ways to get to the Validation Editor.•

2 – Server Administration NET SatisFAXtion 8.7 Manual752. Using the guide above, decide what type of rule to add, select it in the list, and then cl

2 – Server Administration NET SatisFAXtion 8.7 Manual76For example, in the Block Rule dialog, if you wish to block the number ‘5035551212’, you need

2 – Server Administration NET SatisFAXtion 8.7 Manual77 2.6.3.3 Testing Validation Rules 1. In the Validation Editor dialog, click the Validate but

2 – Server Administration NET SatisFAXtion 8.7 Manual78Select that rule, the click the Modify button to the right. Illustration 2.6.3.4#1: Validatio

2 – Server Administration NET SatisFAXtion 8.7 Manual79Next, remove the example “999292,” “99614,” and “999665” prefixes by se-lecting each one and

1 – Introduction NET SatisFAXtion 8.7 Manual8In order to more fully understand these three components, it is necessary to answer several questions:•

2 – Server Administration NET SatisFAXtion 8.7 Manual80Click Modify Rule. The window will close. Now, 10 digit numbers supplied to the server will h

2 – Server Administration NET SatisFAXtion 8.7 Manual81 2.6.3.5 Scenario: Ten Digit Local DialingIn this scenario, the following transformations wi

2 – Server Administration NET SatisFAXtion 8.7 Manual82In the left column, under “IF a number starts with...”, add your local area code to the "

2 – Server Administration NET SatisFAXtion 8.7 Manual83Select the new 10 digit local dialing rule from the left side, and click “Add >>”. Then

2 – Server Administration NET SatisFAXtion 8.7 Manual84 2.6.3.6 Scenario: Dial As-Is (No Validation) 2.6.3.7 Scenario: Adding Access CodesSome ser

2 – Server Administration NET SatisFAXtion 8.7 Manual85 2.6.5 Cover Sheet TemplatesCover sheet templates are kept at the fax server as Rich Text Fo

2 – Server Administration NET SatisFAXtion 8.7 Manual86 2.6.5.3 Cover Sheet Selection The templates available to this user are displayed. To add a

2 – Server Administration NET SatisFAXtion 8.7 Manual87Since there is text appearing in the message body, this message will automati-cally send a co

2 – Server Administration NET SatisFAXtion 8.7 Manual88$(N) $(5)Months as digits with no leading zero for single-digit months $(YYYY) $(6666)Year re

2 – Server Administration NET SatisFAXtion 8.7 Manual89 2.6.6 Outbound Document Conversion 2.6.6.1 What is Document Conversion?Document conversio

1 – Introduction NET SatisFAXtion 8.7 Manual9istrator to manage multiple fax servers in multiple domains from a single work-station.Typically, faxes

2 – Server Administration NET SatisFAXtion 8.7 Manual90Type ApplicationJPEG Internet Explorer*GIF Internet Explorer*HTML Internet Explorer* These fi

2 – Server Administration NET SatisFAXtion 8.7 Manual91 2.6.6.4.1 IMPORTANT: Verify Log On AccountThese troubleshooting steps must be performed as

2 – Server Administration NET SatisFAXtion 8.7 Manual92This can be manually replicated by dragging-and-dropping your file onto a print-er.1. Open th

2 – Server Administration NET SatisFAXtion 8.7 Manual93 2.6.6.5 Common Issues 2.6.6.5.1 Adobe AcrobatYou must run Acrobat and accept its license

2 – Server Administration NET SatisFAXtion 8.7 Manual94 2.7 ReportingThe reporting function allows you to view the traffic on a given server in bot

2 – Server Administration NET SatisFAXtion 8.7 Manual95When printing a usage graph, a normal Windows print dialog appears since there are no additio

2 – Server Administration NET SatisFAXtion 8.7 Manual96Double-click a row to see all details of that fax. 2.7.3 Usage GraphsThere are four built-in

2 – Server Administration NET SatisFAXtion 8.7 Manual97The receiver’s name, if any. Set by the sender.[Sender_Name] [varchar](100) The sender’s Call

2 – Server Administration NET SatisFAXtion 8.7 Manual98[Extended_Error] [int] Extended error code, if any.[Number_Of_Errors] [int] For non-ECM recei

2 – Server Administration NET SatisFAXtion 8.7 Manual99Was the received fax forwarded.[Receiver_Info] [varchar](25) [Image_Transfer_Method] [varchar