Faxback NET SatisFAXtion 8.7 (Including R3) - Manual Manuel d'utilisateur Page 12
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- Table des matières
- DEPANNAGE
- MARQUE LIVRES
Noté. / 5. Basé sur avis des utilisateurs
1 – Introduction
NET SatisFAXtion 8.7 Manual
12
1.6.4 Custom Professional Programming Services
Professional services for customized fax features/functionality. Requires scope
call and custom quote by Professional Services Engineer.
1.7 Technical Support
1.7.1 Support Plans
1.7.1.1 Included 30-day Support Plan
For new customers and trialware evaluations and includes email, fax and tele-
phone software support. This complimentary support plan begins when the
software or system is estimated to arrive at your location (not on installation)
and is available during standard FaxBack Support hours (Monday through Fri-
day, 6:30am–5:00pm Pacific time, excluding holidays).
1.7.1.2 Standard Support Plans
FaxBack support engineers are skilled in troubleshooting, problem diagnosis
and identifying resolutions. Benefits include:
• Support duration: sold in 1, 2 and 3 year plans
• Hours of coverage: 6:30am–5:00pm PST, on business days Monday
through Friday (Except Holidays)
• FaxBack Customer Connection: dial-in or remote access to cus-
tomer-system for rapid resolution
• Email, fax and telephone access to Technical Support Team during hours of
coverage
• Online Knowledge Base access
• Number of incidents: unlimited
• Software Updates: Service packs, software updates and product releas-
es.
• For new and renewing support customers: Standard Support is invoiced
at 15% of the total current list price of the software products purchased
1.7.1.3 Around-the-clock 24×7 Support Plans
Includes all the features of our Standard Support plan plus expedited 24×7
support. This support plan is geared toward organizations with mission-critical
fax systems that cannot risk downtime. Enables customers to handle system
maintenance, upgrades or other potential support issues during non-business
and non-critical hours of operation.
• Includes all the features of the Standard Support PLUS:
- NET SatisFAXtion 1
- 8.7 Manual 1
- Table of Contents 2
- Introduction 6
- About This Guide 6
- Additional Documentation 6
- Overview 7
- What is a Network Fax Server? 8
- The NET SatisFAXtion Server 9
- The Administration Utility 9
- Supported Clients 10
- Training 11
- Preconfiguration Services 11
- Professional Services 11
- Technical Support 12
- Product Key 13
- Software Updates 14
- Compatibility List 14
- VoIP Service Providers 15
- Dialogic Inc 15
- Mainpine, Ltd 17
- Server Administration 18
- Fax Devices 19
- Brooktrout TR1034 21
- CSID and TSID 22
- Voice over IP 23
- Using Multiple VoIP Gateways 26
- Class 1 / Class 2 27
- Dialogic Brooktrout TR114 27
- Dialogic Brooktrout TR1034 27
- Dialogic Eicon Diva Server 28
- Services and Monitoring 29
- NET SatisFAXtion Service 30
- Email Gateway Service 31
- Services 32
- Managing Users and Groups 33
- Group Properties 34
- Built In Users and Groups 35
- Creating a User 36
- Modifying a User 36
- Deleting a User 36
- Creating a Group 36
- Modifying a Group 36
- Autoenroll 37
- Importing Users 38
- Excel Spreadsheet 42
- Programs NET Satis⇨ 44
- 2.4.8.3 XML 45
- Exporting Users 47
- CSID / TSID 48
- Per-User Delivery Format 49
- User Database 50
- Inbound Faxes 51
- Line Routing 52
- DID / DTMF / DNIS Routing 52
- 2.5.1.3.1 DTMF 53
- CSID Routing 54
- Caller ID / ANI Routing 54
- T.30 Subaddress Routing 54
- Brooktrout Fax Cards 55
- Eicon Diva Server 55
- Enabling DTMF Collection 56
- Routing to Users and Groups 57
- Routing to Groups 58
- Delivering Faxes to Clients 59
- Microsoft Fax 60
- Fax Export 61
- Configuring Export 62
- Global vs. Per-User Export 63
- File Name Format 63
- Information TXT/XML File 65
- Autoprint 66
- Group Autoprint 67
- Identifier 69
- Outbound Faxes 70
- Intelligent Retry 71
- Retry Interval 71
- Which Errors are Retried 71
- Outbound Number Validation 72
- Adding a Validation Rule 74
- Testing Validation Rules 77
- ANI (Caller ID) 84
- Cover Sheet Templates 85
- Cover Sheet Selection 86
- Cover Sheet Variables 87
- Forcing Cover Sheets 88
- Outbound Document Conversion 89
- Look Up File Association 91
- Start Printers and Faxes⇨ 92
- Reporting 94
- Basic Reporting 95
- Usage Graphs 96
- SQL Database Structure 96
- Billing Codes 99
- User Billing Codes 100
- Custom Billing Codes 100
- NET SatisFAXtion 8.7 Manual 101
- BillingCode 101
- Description 101
- Using the Custom Billing Code 102
- Email Integration 103
- Email Integration using SMTP 104
- Installing the Email Gateway 105
- Verify Functionality 106
- Configuring the Email Gateway 107
- Select Mode 108
- POP3 Settings 109
- SMTP Settings 109
- Email Delivery 111
- Attachment Settings 112
- Loader Monitor 112
- SMTP Routing 113
- Organization Con 114
- New Send Connector 114
- Allow TNEF 121
- Enable Message Relaying 122
- Email Addressing 127
- User Authentication 128
- Email Notifications 128
- Supported Variables 129
- Troubleshooting Email Issues 130
- Outbound Fax SMTP 131
- Inbound Fax SMTP 131
- SMTP Logs 132
- Mail Server 132
- Multiple Order Packet Folders 134
- Scanner / MFP 135
- Basic Configuration 136
- Printing Notifications 137
- Emailing Notifications 137
- HP Digital Sender 138
- Other Topics 140
- Brooktrout TR1034 (BOS_MAN) 141
- Brooktrout TR114 (BT_MAN) 141
- HTTP Service 141
- Workflow 141
- Clients 143
- Client Protocols 143
- Requirements 144
- FaxOut Client Suite 146
- Prepare New Fax User Message 151
- Sending Faxes 153
- Attach to E-mail 154
- Add Fax Recipients To 154
- This Message 154
- Receiving Faxes 155
- Components 155
- Office Integration 156
- Previewing Outbound Faxes 156
- Inbound Fax Notification 157
- Scheduling Faxes 159
- Annotating Received Faxes 160
- Advanced Print Automation 161
- Connector for Microsoft Fax 163
- Administration Program 164
- Appendices 167
- Error Code Reference 167
- 1032–1140: Class 1 Driver 168
- 1281–1626: Class 2 Driver 172
- Brooktrout Driver 174
- Serial Modem Driver 174
- 27951–28027: IPFax Driver 174
- 28160–28240: SIP 300 Messages 178
- 28439: SIP 400 Messages 179
- 28672–28685: SIP 500 Messages 180
- 28928–28934: SIP 600 Messages 180
- Normal Class 181
- Resource Unavailable Class 184
- Invalid Message Class 187
- Protocol Error Class 188
- Internetworking Class 189
- 30209–30266 Portafax Driver 190
- ICANFax Global 195
- ICANFax Device 201
- Class1 Global 202
- Class2 Global 209
- Class2 Device 216
- IP_FAX Global 217
- IP_FAX Device 223
- DotFax Plugin 224
- Administration 224
- ASCIIPacketServer 224
- AutoPrint 225
- OtherSettings 226
- PrinterSettings 226
- Settings 226
- CASDrive 227
- EMEnroll 231
- FaxBackX 231
- LoggingServer 232
- LogonDialog 232
- NF_Setup 233
- POP3Post 233
- PropToJSD 233
- ReportClient 234
- ReportServer 234
- SMTPPost 234
- ULImport 235
- UserListImport 235
- Glossary 237
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